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Our Service
Categories We address all
Service Management dimensions through the following consulting service
offerings, customized to your unique requirements. Engagements can last
from one week to spanning multiple years, depending on the scale and
diversity of requirements:
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Assess the current technology
infrastructure against major business requirements or initiatives, and develop a roadmap
for improvement to meet these business needs.
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Definition of IT service strategies to
better serve business needs encompassing aspects of technology,
operations and organization.
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Design, and potentially seed, the
Program Management function required to manage the service
transformation program and implementation.
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Develop a catalog of IT Services and SLAs
to support business requirements.
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Develop a model of service cost,
pricing and billing aligned with business financial principles and
goals.
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Define a service sourcing strategy
that optimizes the provision of integrated services inclusive of
evaluation criteria and selection processes or systems. This may be for
existing or future outsourced functions
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Project management of implementation
resources and activities or systems.
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Join Onsett's
growing list of clients who have implemented an enterprise-wide Service
Management program. For more
information, please email ITMT@onsett.com
or call +1 617.577.9130, dial 1 232.
Benefits
IT organizations continue to
offer services only they understand. It is not that the technology
management has failed to engage the business user, but rather the
technology offerings are organized and stated in terms that are more
convenient for the technology provider than the business user.
Frustration causes mistrust and unnecessary cost to explain the content
and bounds of the services, the associated costs, and the relationship
to the charge-back approaches.
The creation of a Services
Directory, charge-back model, and operational plan guarantees to
organize the complex IT systems and solutions of even the largest
companies into a small number of integrated user services. Classifying
technology offerings into Basic, Premium and Subscription services,
business users select their technology services from a brief menu that
lists a single (fully loaded) price for each service. De-coupling each
detailed technology service component supplied by the internal
technology department or outside provider grants IT departments the
opportunity to focus on the objectives for continuous improvement:
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Improved customer
satisfaction due to customer centric service offerings
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Solid evaluation
principles for IT investment decisions
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Continual improvement in
the total cost or ownership
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Successful partner
management programs
Onsetts Service Management
Transformation program engages both the technology providers and the
supporting financial professionals. Applying the tenets of Activity
Based Costing to the delivery of technology infrastructure and desktop
services, Service Management Transformation restates periodic technology
services billed to user groups. The application of a sound Service
Management program produces an environment where
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business and end users
are satisfied with the service they receive
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costs relationships are
clear and attributable to the level of service delivered
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infrastructure investment
decisions are no longer arbitrary, and can be evaluated without
budgetary gymnastics
Join Onsett's
growing list of Fortune 100 clients who have implemented an enterprise-wide Service Management
program. For more
information, please email ITMT@onsett.com
or call +1 617.577.9130, dial 1 232.
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